SimCase
SimCase is exceptional in supporting custom: services / sales and customer support workflows in real-time, speeding up responses, solutions and insights for similar cases.
Driven by NLP & AI, analysing limited or even incomplete legacy data (CRM / databases) providing text & image matches.
NLP and AI based similar case suggestions
AI, ML, NLP Software Solutions to Deliver Precognitive Impact
SimCase – NLP and AI similar case recommendation Engine
- Plug-in for CRM / database applications to help support advisers & agents through automated similar case recommendations.
- SimCase leverages CRM / database legacy data (text & images) generating similar matching cases through NLP and AI algorithms.
- Supporting teams (agents, sales, services, advisers) in real-time whilst working on a present case with similar case insights.
- Leverage years of expertise, protect loss of knowledge, share expertise and present solutions from utilisation of internal & global organisation data.
- Substantially reducing response times, increasing efficiency, performance, customer retention / satisfaction and reducing costs.
We Help You Get the Best out of Your CRM Data
SimCase Features & Benefits
SALES & SERVICES
- Increase profits through reduction of repetition & supply chain consolidation.
- Case matches for similar services, custom requests, …
- Leverage years of expertise, substantially reducing time, increasing efficiency and reducing costs.
- Displays in real-time related cases (all and any case matches from text and image analysis).
- Protect loss of knowledge, share expertise and present solutions from utilisation of internal & global organisation data.
- Generate similar case data driven insights through AI & NLP account mining.
SUPPORT AGENTS
- Increased efficiency and professionalism, achieve greater client retention and an enhanced customer experience.
- Case matches for similar client issues, queries, concerns, …
- Leverage years of expertise, substantially reducing time, increasing efficiency and reducing costs.
- Protect loss of knowledge, share expertise and present solutions from utilisation of internal & global organisation data.
- Less training time for newly onboarded or less experienced staff.
- Displays in real-time related cases (all and any case matches from text and image analysis).
- Generates similar case data driven insights through AI & NLP account mining.
CROSS TEAM COLLABORATION
- Optimised cross team collaboration to coordinate and achieve greater efficiency for services, products, sales and marketing.
- SimCase plugin allows a company to internally assess their workflow, services and operations.
- Improved training and planning feedback.
- Actionable data for reports that provide case lists for corresponding accounts and cross account analysis where applicable.
- Insights that will allow you to plan appropriate product, services & workflow improvements.
Example: When solutions are recommended by our SimCase CRM plugin, BI & marketing team can plan a focused internal seminar, webinar, conference to discuss new opportunities and areas of improvement.
Implementation and advanced discussions in progress with:
- A leading CAE Automation company with 12,000 employees across 23 countries.
- Japanese multinational information technology equipment and services company.
- Leading innovator and manufacturer of computer peripherals and software
- Case Studies to be updated soon.
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SimCase generates data driven case similarities for services, custom requests, client issues, queries, … through real-time NLP & AI data mining.
Download our datasheet to learn more.
As your support team works on cases, SimCaes plugin leverages CRM / database data (local or global) generating similar case recommendations in real-time through AI and NLP algorithm analysis of text and images.
SimCase enables businesses to protect loss of knowledge, share expertise and present solutions from utilisation of internal & global organisation data.
Example benefits for services include increased profits through reduction of repetition & supply chain consolidation.
Support agent benefits include less training time for newly onboarded or less experienced staff, increased efficiency and professionalism, achieve greater client retention and an enhanced customer experience.
Frequently Asked Questions
What is SimCase
AI Plug-in for CRM applications to minimise time spent on answering questions, responding to issues through automated similar cases recommendations; receive actionable results whilst simultaneously working on an opportunity or case.
How does SimCase work?
Leverages CRM system data using AI, ML & NLP and gives similar case recommendations through built -in pattern study algorithms. Team gets ‘Customers who asked for this, had a similar question or issue with similar case recommendations whilst the agent is actively working on an opportunity in the CRM system.
What type of NLP, AI insights are given with SimCase
SimCase provides insights on similar cases with recommendations you can provide in real-time to your client or refer to and coordinate with other internal team members.
Outputs from SimCase allow management to discuss responses and actionable requirements such as frequency of the similar case result suggesting for example:
- New product ideas.
- Product improvement.
- Product issue.
SimCase Natural Language Processing (NLP) verifies matching cases within legacy case data from the CRM system.
SimCase Artificial Intelligence (AI) checks for images within legacy case data in the system to predict most accurate cases.
How does SimCase benefit me?
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It helps you achieve greater customer / client satisfaction through reducing time to resolve questions, provide professional responses, deliver personalised responses and insights more effectively and in real-time when working on your CRM system.
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It helps management understand the frequency of similar events providing live business intelligence that is crucial for product development, new product ideas and resolving product issues.
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It helps all teams to coordinate and share data more effectively not only internally but also with your partners and vendors globally.
How can I know more about SimCase?
Drop an email to info@quaitec.com with your contact details and we will be happy to arrange a call.
How about future support provided for SimCase application
We provide end to end implementation as well as future support needed for the application.
What is the cost of SimCase?
SimCase is available as a yearly subscription model. Please contact us to know more about pricing.
Can I test SimCase before implementation?
Yes this is possible, we will provide you with a live case study demonstration before implementing. This will help you understand the functionality of the software, it outputs, features and benefits.
Please get in contact if you require custom CRM solutions